This page describes the optional warranty add-on for OLD accounts bought through our service. Warranty is not included by default: accounts are sold without coverage unless you add it to the order.
1. Coverage
- How to add it: $10 per account on top of the tier price, chosen when you order. Accounts ordered without it carry no warranty.
- Coverage period: 6 months from the delivery date of the account.
- Applies to: any Floqal OLD account tier (Standard, Warmed, Premium) that was ordered with the warranty option.
- What we cover: any ban, freeze, or restriction within the 6-month window. No reason analysis, no exceptions, no fine print.
- Replacement: a new account of the same tier, within 48 hours of claim, at no further charge.
- Premium subscriptions: per platform policy, Premium subscriptions activate on the recipient account and cannot be transferred. The 3-month Premium delivered with Premium tier does not carry over to a replacement.
- Replacement cap: one replacement per covered account. Once an account has been replaced, that account's coverage is used up, and the replacement itself is not covered again.
2. How to Claim
To request a replacement:
- Message @FloqalSupport on Telegram.
- Tell us the phone number we delivered to you, and that the order included the warranty option. No screenshots, no explanations, no proof needed.
- We verify the account on our end.
- You receive a replacement of the same tier within 48 hours.
3. Changes to This Warranty
We may update this warranty page to reflect changes in Telegram's rules or our internal policies. The "Last updated" date at the top of this page indicates the most recent revision. Changes apply to claims submitted after the revision date. Existing claims continue under the terms in effect at the time of submission.
4. Contact
For warranty questions, claims, or status inquiries, contact us:
- Telegram: @FloqalSupport
- Email: hello@floqal.com
- Website: floqal.com