This Privacy Policy describes how Floqal ("we," "us," or "our") collects, uses, and protects your personal information when you use our website at floqal.com and our digital services (collectively, the "Service"). By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information provided through Telegram Login
We use Telegram as our sole authentication method. When you log in, we receive the following information from the Telegram API:
- Your Telegram user ID
- Your Telegram username
- Your Telegram display name (first name and last name, if provided)
- Your Telegram profile photo URL (if publicly available)
We do not collect your email address, phone number, or password. Authentication is handled entirely through Telegram's secure login widget.
Usage data
When you use the Service, we collect information about how you interact with our platform, including:
- Campaign configurations and settings you create
- Analytics queries and dashboard interactions
- Feature usage patterns and preferences
- Timestamps of actions performed within the dashboard
Automatically collected data
We automatically collect certain information through Google Analytics and standard web technologies:
- IP address (anonymized by Google Analytics)
- Browser type and version
- Operating system
- Referring URLs and pages visited
- Time spent on pages and interaction events
- Device type and screen resolution
2. How We Use Your Information
We use the information we collect for the following purposes:
- To authenticate your identity and provide access to your account
- To deliver, maintain, and improve our services and tools
- To process and manage your campaigns and service requests
- To provide customer support through Telegram
- To analyze usage patterns and optimize the platform experience
- To detect, prevent, and address technical issues or abuse
- To communicate important updates about the Service
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Data Storage and Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Encrypted data transmission using TLS/SSL protocols
- Secure server infrastructure with access controls
- Regular security assessments and monitoring
- Minimal data collection practices, limiting stored data to what is necessary for the Service
- Session-based authentication with secure token management
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
4. Third-Party Services
We use the following third-party services that may collect or process data in connection with the Service:
Google Analytics (GA4)
We use Google Analytics (property ID: G-JDCL2XKZFJ) to analyze website traffic and usage patterns. Google Analytics collects data through cookies and similar technologies. Google's use of this data is governed by the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Telegram API
We use Telegram's Bot API and Login Widget for authentication and service delivery. Your interactions with Telegram are subject to Telegram's Privacy Policy. We access only the data you authorize through the Telegram login process.
Cryptomus (Payment Processing)
We use Cryptomus for cryptocurrency payment processing. When you make a payment, Cryptomus may collect transaction-related data as necessary to process your payment. We do not store your payment details on our servers. Payment processing is subject to Cryptomus's Privacy Policy.
5. Cookies and Tracking
We use a limited number of cookies to operate the Service:
Essential cookies
- Session cookies are used to maintain your authenticated session after logging in via Telegram. These are strictly necessary for the Service to function and expire when your session ends or after a set period of inactivity.
- Theme preference is stored in your browser's local storage to remember your dark/light mode selection. This is not a cookie and does not track you.
Analytics cookies
- Google Analytics cookies (_ga, _ga_*) are used to distinguish users and track page views. These cookies are set by Google and typically expire after 2 years. You can disable these via your browser settings or the Google Analytics opt-out add-on.
We do not use any advertising cookies, social media tracking pixels, or fingerprinting technologies.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. Specifically:
- Account data (Telegram ID, username, display name) is retained for the lifetime of your account.
- Usage data (campaigns, analytics queries) is retained for as long as your account is active.
- Analytics data collected by Google Analytics is retained according to Google's data retention settings (default: 14 months).
- Session data is automatically deleted when your session expires.
If you request account deletion, we will remove your personal data within 30 days of the request. Some anonymized or aggregated data may be retained for analytical purposes.
7. Your Rights
You have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request correction of inaccurate personal data. Since we pull your profile from Telegram, updating your Telegram profile will update your information on our platform.
- Right to deletion: You can request the deletion of your account and all associated personal data by contacting us via Telegram.
- Right to data portability: You can request an export of your data in a machine-readable format.
- Right to restrict processing: You can request that we limit how we use your data.
- Right to object: You can object to certain types of data processing, including analytics tracking.
To exercise any of these rights, contact us at @FloqalSupport on Telegram. We will respond to your request within 30 days.
8. GDPR Compliance
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR).
Our legal bases for processing your personal data include:
- Contract performance: Processing necessary to provide the Service you requested (account management, campaign execution).
- Legitimate interests: Processing for our legitimate business interests, such as improving the Service, ensuring security, and preventing fraud.
- Consent: Where you have given explicit consent, such as for analytics tracking. You may withdraw consent at any time.
If you believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection supervisory authority.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we have inadvertently collected information from a minor, please contact us immediately at @FloqalSupport.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically for any changes. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
For significant changes that materially affect how we handle your data, we will make reasonable efforts to notify you through the Service or via Telegram.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
- Telegram: @FloqalSupport
- Website: floqal.com
We aim to respond to all inquiries within 48 hours.