Refund Policy

Last updated: April 4, 2026

1. Overview

Floqal provides digital services, including managed services, self-serve tools, Telegram accounts, and custom development projects. Because our offerings are digital in nature and delivered electronically, all purchases are generally non-refundable once the service has been delivered or consumed.

We are committed to delivering quality results. If something goes wrong on our end, we will work with you to make it right. The sections below outline the specific refund terms for each service category.

2. Managed Services

Managed services include Managed Mass DMs and Premium Gifting, where Floqal performs the work on your behalf.

Full refund: If the service is not delivered within the agreed-upon timeframe and no partial work has been completed, you are entitled to a full refund.
Partial refund: If the service has been partially delivered, a partial refund may be issued proportional to the undelivered portion. The exact amount will be determined on a case-by-case basis.
No refund: Once the service has been successfully delivered and you have confirmed receipt or acceptance, no refund will be issued.

3. Self-Serve Tools

Self-serve tools include Mass DMs, Channel Clone, and Analytics, accessible through the Floqal dashboard on a subscription or usage-based model.

No refund for consumed credits: Once credits or usage units have been consumed, they are non-refundable. This applies to message sends, cloning operations, and any other metered usage.
Refund for non-functional tools: If a tool is non-functional due to an issue on our side and we are unable to resolve the problem within a reasonable timeframe, you may request a refund for the unused portion of your subscription or purchased credits.
Subscription cancellations: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for unused time within a billing cycle.

4. Telegram Accounts

Floqal sells new and old Telegram accounts for use with outreach campaigns and other legitimate purposes.

Replacement or refund on delivery: If the accounts you receive are non-functional at the time of delivery, we will provide replacement accounts or issue a full refund at our discretion.
Verification window: You must verify the functionality of your accounts within 24 hours of delivery. Any issues reported within this window will be addressed with a replacement or refund.
No refund after acceptance: Once accounts have been verified and accepted by you, or if the 24-hour verification window has passed without a reported issue, no refund or replacement will be provided. Account bans or restrictions that occur after acceptance due to your usage are not covered.

5. Custom Development

Custom development projects include bots, automation tools, integrations, and other software built to your specifications.

Milestone-based refunds: Custom projects are structured around milestones as defined in your project agreement. Refunds are available for milestones that have not yet been started or delivered.
No refund after deliverable acceptance: Once a milestone deliverable has been reviewed and accepted by you, no refund will be issued for that milestone.
Project cancellation: If you choose to cancel a project mid-development, you will be billed for all completed milestones and any work-in-progress at a prorated rate. Unused prepaid amounts for future milestones will be refunded.

6. How to Request a Refund

To request a refund, please contact our support team on Telegram:

Reach out to @FloqalSupport on Telegram with your order details and the reason for your refund request.
Include your order ID, the service in question, and any relevant screenshots or documentation.
Our team will review your request and respond within 48 hours.

7. Processing Time

Approved refunds are processed within 7 business days. Refunds are returned to the original payment method used for the purchase. Since payments are processed via cryptocurrency (Cryptomus), please allow additional time for blockchain confirmation depending on network conditions.

You will receive a confirmation once the refund has been initiated. If you do not receive your refund within the stated timeframe, please contact @FloqalSupport for assistance.

8. Disputes

If you disagree with a refund decision, you may escalate the matter by contacting @FloqalSupport and requesting a review. Please provide any additional evidence or context that may support your case.

We aim to resolve all disputes fairly and promptly. Our team will conduct an internal review and provide a final decision within 5 business days of escalation. Floqal reserves the right to make the final determination on all refund disputes.

By purchasing any service from Floqal, you acknowledge that you have read, understood, and agreed to this Refund Policy.